Answer: Go to this page "login “create a new account”, then just fill in all the needed information and click “Register”. After submitting the form, your account will be confirmed and you will be notified.
Answer: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Answer: You can order easily using our online platform. When you find a product you need, you can add it to cart, go checkout page , login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Answer: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
6. Question : What information should I input when ordering?
Answer: Our online ordering system will ask for all the important information you should submit. This will make sure the shipment is not delayed because of the wrong shipping address.
7. Question : What payment methods do you accept?
Cash on delivery
and other process will become soon inshallah
8. Question : What should I do if the payment is not accepted?
Answer: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact +8801882568673 or send an email to firstname.lastname@example.org, notify us about the problem. We can manage the order manually.
9. Question : How can I change delivery address?
Answer: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
10. Question : What are the delivery charges?
Answer: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made. For more information read our shipping policy.
11. Question : What shipping provider do you use?
Answer: We use S.A.Paribahan, Sundarban Couriar Service., In our home city feni you can get your products home delivery.
12. Question : How much will shipping cost?
Answer: Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process. If want to know more read our shipping policy
13. Question : Can I purchase from outside the Bangladesh by website?
Answer: Yes, absolutely, You Can purchase any item by website, But you have to mention from which country you buy, and also your beneficiary have to confirm with order number to this mobile number +8801747666362, otherwise you should use your beneficiary contact number for communication.
14. Question : Can I return a product?
Answer: You can return Your purchase item with some condition. read our return , refund & replacement policy If you want to return a product, please contact email@example.com or Call +8801747666362
Note : All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting firstname.lastname@example.org.
15. Question : What is your returns policy?
Answer: Accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging.
Note: All returns require a Return Goods Authorization number regardless of the reason for the return. This can be obtained by contacting email@example.com. Please see our Returns Policy for full details.
16. Question : Which products can be returned?
Answer: Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:
Note: All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting firstname.lastname@example.org.
17. Question : Can I get a refund for my shipping costs?
Answer: We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.
18. Question : Can I cancel my order?
Answer: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com or 01747666362 ASAP.
19. Question : Do I have to order online?
Answer: You can also send your order to firstname.lastname@example.org . You can also order by calling our hotline number 01747666362. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.
20. Question : Do you have the product in stock?
Answer: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
21. Question : How to contact customer service?
Answer: If you have question regarding our online store (ordering, account questions, technical questions), please contact email@example.com
On pricing and shipping related issues you can contact customer support at call +8801747666362
22. Question : What is the Shipping time?
Answer: Shipping time will be confirmed on the order confirmation document.
23. Question : What are the terms and conditions?
24. Question :Can I track My Order?
Answer: To Track your Order Go our Track order Form and enter your Order ID # in the box below and the email id which you used during checkout. (this order number is given to you on your receipt and in the confirmation email you should have received.